Thank you for visiting Slerotei. We're committed to providing excellent customer service and are always happy to assist with any questions about our wax candles, orders, shipping, or other services.

Company & Shipping Information

Company Name: NACTIVE INC

Official Business & Shipping Address:
6001 W PARMER LN
AUSTIN, TX 78727
United States

All orders are processed, packed, and shipped directly from our U.S. fulfillment location to ensure reliable delivery and efficient customer service.

Customer Support

Email: [email protected]

Response Time:
Our customer support team aims to respond to all inquiries within 1–2 business days.

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (Central Time)

Weekends & U.S. Public Holidays:
Responses may take a little longer during weekends and public holidays, and we appreciate your patience.

Order & Shipping Assistance

If you have any questions regarding your order, shipping status, tracking information, or delivery schedule, please contact us and include your order number whenever possible. This allows us to assist you more quickly and accurately.

All orders are fulfilled and shipped domestically within the United States from our Austin, Texas facility.

Product Support

Need help selecting the perfect candle or have questions about candle care, burn time, fragrance, or safe usage? Our support team is happy to provide product recommendations and answer any questions before or after your purchase.

Important Notice

This website is operated by the authorized online representative of NACTIVE INC. All online business activities, including product sales, customer service, and order fulfillment, are conducted under the authorization of the company and comply with applicable federal and state laws of the United States.